Refund policy

At Annapurna Story, every piece is handcrafted in small batches. We accept returns and exchanges on all pieces, subject to the conditions below. Every request is reviewed and approved after a simple check, so please read this policy carefully.

1. Eligibility

•     Returns and exchanges can be requested within 7 days of delivery.

•     Items must be unworn, unwashed, and in their original packaging with the fashion tag intact.

•     Every request is subject to a quality check when the piece reaches us. Approval follows once the piece passes inspection and the reason is validated.

2. How to Request

•     To request a return or exchange, message us on WhatsApp at +91 85858 33883 or email us at hello@annapurnastory.com within 7 days of delivery, with your order details and the reason.

•     For a damaged, defective, or incorrect item, please include clear photos so we can verify the issue.

•     Once your request is approved, we will share the next steps and the address to send the piece back to us.

3. What We Accept

•     Damaged, defective, or incorrect items, verified from the photos you share.

•     Change of mind or fit, provided the piece meets all the eligibility conditions above.

•     Requests are declined if the piece shows signs of wear, washing, a missing tag, or altered condition, or if it falls outside the 7 day window.

4. Refunds

•     Approved returns are refunded to your original payment method within 7 to 15 business days of us receiving and inspecting the piece.

5. Exchanges

•     If you would prefer an exchange, this is available within the same 7 day window and is subject to availability, as pieces are made in small batches.

•     Approved exchange orders are delivered within 7 to 10 business days.

6. Damaged or Defective Items

•     If you receive a damaged or defective item, please contact us immediately at hello@annapurnastory.com or on WhatsApp at +91 85858 33883 with photos of the issue.

•     For a genuine defect, we will provide a replacement at no additional cost.

•     If a replacement cannot be provided, a refund will be issued to your original payment method within 7 to 15 business days.

7. Shipping Costs

•     The customer is responsible for return shipping costs, unless the item is damaged, defective, or incorrect, in which case we cover it.

8. Contact Us

If you have any questions about our return and exchange policy, reach out to us at hello@annapurnastory.com or on WhatsApp at +91 85858 33883.